📦 Returns & Refunds Policy

Effective Date: May 2025

At MeZoSa, we care about your shopping experience. However, please be advised that we do not handle product fulfillment directly. We’ve partnered with Bilisbenta.com for order processing and fulfillment, and we sell through third-party platforms like Shopee.ph and Lazada.com.ph.

Because of this, all returns and refunds follow the guidelines of our fulfillment partner and the respective sales platforms. By shopping or joining our club, you agree to the policy below.

✅ 1. Return Eligibility

We accept return requests only under these conditions:

• Request is made within 5 calendar days from the delivery date.

• Item is unused, in original packaging, and in resellable condition.

• You provide a valid proof of purchase and supporting photos (if applicable).

📧 To initiate a return, email us at support@mezosa.com with:

• Order number

• Reason for return

• Photos of item and packaging (for damages or wrong item)

We will review your request and provide return instructions based on our partner’s policies.

🛠️ 2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 5 calendar days of delivery and include:

• Clear photos of the item and packaging

• A short description of the issue

We will forward your claim to Bilisbenta or the respective marketplace (Shopee/Lazada). If approved, you may be eligible for a replacement or refund, depending on the supplier’s decision.

💰 3. Refund Policy

MeZoSa does not issue refunds directly. All refund approvals and processing are handled by our fulfillment partner or the respective marketplace.

📝 Refund terms:

• Processing time may take up to 10 business days (or longer).

• Refunds will be returned to your original payment method, if approved.

• Refunds are not guaranteed for buyer’s remorse or if the product does not fall under the supplier's covered conditions.

🚚 4. Shipping Costs

• Customers are responsible for all return shipping costs.

• Original shipping fees are non-refundable, unless otherwise approved by the supplier or platform.

🚫 5. Non-Returnable Items

Some items are not eligible for return, including:

• Personalized or made-to-order products

• Intimate, sanitary, or hygiene-related items

• Final Sale or Clearance items

Always review product descriptions carefully before purchasing.

⚖️ 6. Disclaimer of Liability

MeZoSa acts as a platform and membership community, not a direct logistics provider.
We are not liable for product delivery, shipping delays, or refund denials caused by external fulfillment partners or e-commerce platforms.

🔒 By making a purchase through MeZoSa, you acknowledge and agree that:

• We operate with third-party fulfillment and selling partners (e.g., Bilisbenta, Lazada, Shopee).

• MeZoSa serves as a bridge between customers and suppliers and will support inquiries within reasonable limits.

• Final decisions regarding returns or refunds rest with the partner or platform.